1. Information We Collect
When you subscribe to or use DOZNTV, we may collect the following types of information:
Information you provide directly
- Name and email address when creating an account or contacting support
- Payment information (processed securely via our payment processor — we do not store full card details)
- Communications with our support team
- Information you submit through our contact forms
Information collected automatically
- IP address and approximate location
- Device type and operating system
- Browser type and version
- Pages visited on our website and time spent
- Referring URL
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing, operating, and improving our service
- Processing payments and managing your subscription
- Sending service-related communications (account credentials, renewal reminders, technical alerts)
- Responding to your support requests
- Analyzing usage to improve performance and user experience
- Preventing fraud and ensuring security
- Complying with legal obligations
We do not use your information for behavioral advertising or sell it to data brokers.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted vendors who help us operate (payment processors, email services, hosting). They are bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or to protect the rights and safety of our users.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. You will be notified in advance.
4. Cookies & Tracking
We use cookies and similar technologies to operate our website and improve your experience. See our Cookie Policy for full details.
You can control cookies through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive account data
- Access controls limiting who can view your information
- Regular security reviews and updates
No system is 100% secure. If you believe your account has been compromised, contact us immediately at [SUPPORT_EMAIL].
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our service. After account cancellation:
- Account data is retained for 90 days then permanently deleted
- Billing records are retained for 7 years for legal compliance
- Support communications are retained for 2 years
You may request earlier deletion by contacting our support team.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain processing of your data
To exercise any of these rights, contact us at [SUPPORT_EMAIL]. We will respond within 30 days.
8. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Continued use of our service after changes constitutes acceptance of the updated policy.
9. Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Email: [SUPPORT_EMAIL]
- WhatsApp: Open chat