1. Refund Eligibility
You are eligible for a full refund if:
- Your refund request is made within 7 days of your original purchase date
- This is your first refund request (one refund per customer)
- Your account has not been terminated for Terms of Service violations
2. How to Request a Refund
Follow these simple steps to request your refund:
3. Refund Timeline
- Processing Time: 3-5 business days after approval
- Bank Processing: An additional 5-10 business days depending on your financial institution
- Cryptocurrency: Refunds for crypto payments are processed within 48 hours at the original transaction value
- PayPal: Refunds typically appear within 3-5 business days
4. Non-Refundable Situations
Refunds may not be granted in the following cases:
- Requests made after the 7-day guarantee period has expired
- Account suspended or terminated due to Terms of Service violations
- Multiple refund requests from the same customer or household
- Inability to use the service due to reasons outside our control (internet connectivity, device incompatibility not listed in our supported devices)
5. Partial Refunds
We do not offer partial refunds or pro-rated refunds for unused time beyond the 7-day guarantee period. If you wish to cancel your subscription, your service will remain active until the end of your paid period.
6. Free Trial
Our 24-hour free trial does not require payment and therefore has no refund implications. We encourage all new customers to try our free trial before committing to a paid subscription.
7. Plan Changes
If you wish to upgrade your plan, the difference in price will be charged at the time of upgrade. Downgrades are handled on a case-by-case basis — contact our support team for assistance.
8. Contact for Refunds
To initiate a refund request, please contact us through any of the following channels:
- Email: support@dozntv.com (include "REFUND REQUEST" in the subject line)
- WhatsApp: Chat with us (fastest response time)